INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I place an order and what payment methods do you accept?

To place an order, simply browse our collections, select your items, and click “Add to Cart.” Once you're ready, go to your cart and click “Checkout.” You can pay using various methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other payment options depending on your location.

How long will delivery take, and what is your return policy?

Delivery times vary based on location and shipping method, but typically, orders arrive within 5-7 business days for standard shipping. We offer a 7-day return policy, so if you're not satisfied, you can return items in their original condition for a refund or exchange.

How do I know my size, and how should I care for my clothing?

We provide a size guide for each product, which you can reference on the product page. For care, we recommend following the instructions on the care label of each item, typically involving gentle washing with cold water and air drying.

Do I need an account to place an order, and is it safe to shop on your site?

You can shop as a guest, but creating an account allows you to save your information for faster checkout and order tracking. Rest assured, your personal and payment information is secure as we use the latest encryption technology to protect your data.

How do I use a discount code, and how can I contact customer support?

Enter your discount code at checkout in the “promo code” box, and your total will be updated accordingly. If you have any issues or need assistance, contact our customer support team via email at support@reedsonline.com, and we’ll respond within 24 hours.

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